Question 1

Can you help if I am locked out of my home?

Accepted Answer

We can assess the door and lock and discuss an entry method. Tell us what type of lock is on the door when you contact us.

Question 2

Can you rekey my locks instead of replacing them?

Accepted Answer

We can check whether your existing lock cylinders are compatible with rekeying. We explain the available options after assessing the locks.

Question 3

What should I do if my key breaks in the lock?

Accepted Answer

Avoid forcing the broken piece deeper into the cylinder. Tell us what kind of lock it is and whether any part of the key is visible.

Question 4

Can you make a new car key?

Accepted Answer

We can assess replacement key options for select vehicles. Share the vehicle year, make, and model, along with the key type if you know it.

Question 5

Do you work with smart locks?

Accepted Answer

We can review the smart lock make, model, and door setup to see what service options apply. Include the lock details in your request.

Question 6

Can you key several locks to use one key?

Accepted Answer

We can check whether the locks are compatible for keying alike. The lock types and existing cylinders help us assess the setup.

Question 7

What information should I provide for a quote?

Accepted Answer

Tell us whether the job involves a home, business, or vehicle, and describe the lock or key issue. For vehicle key requests, include the year, make, and model.

Question 8

How do you confirm the price?

Accepted Answer

We discuss the job details and explain pricing before work begins. The final scope can depend on the lock, hardware, and condition we find.

Question 9

Will you ask me to verify my identity?

Accepted Answer

We check identification before entry. Please have identification available when we arrive to work on a locked property.

Question 10

Can you repair a door lock that sticks?

Accepted Answer

We can inspect the cylinder, latch, strike plate, and door alignment. We explain whether repair, adjustment, or replacement may suit the issue.

Common Questions

Common Questions