Question 1

What should I include in a bike service request?

Accepted Answer

We ask for your name, phone, email, bike make and model, the service you need, and your preferred date. You can also tell us what you have noticed or what you would like us to check.

Question 2

Can I bring in any bike brand?

Accepted Answer

We can review your bike's make, model, and components to understand what service may be suitable. Share those details with us when you contact the shop.

Question 3

Do I need an appointment for repairs?

Accepted Answer

You can request a service appointment or contact us to discuss bringing in your bike. Tell us what needs attention so we can advise on the next step.

Question 4

Can I test ride a bike before buying?

Accepted Answer

We offer test rides on eligible bikes, with availability and shop guidelines varying by bike. Ask our team which models you can try.

Question 5

Can you help me choose the right bike size?

Accepted Answer

We can discuss your riding position, intended use, and frame options. Our team can also provide fitting help to review your setup.

Question 6

Do you repair flat tires?

Accepted Answer

We inspect the tire, tube, and rim to identify the cause of the flat. We can discuss a tube repair or replacement based on what we find.

Question 7

Can you assemble a bike I bought online?

Accepted Answer

We can discuss assembly for a boxed bike and check its make, model, and condition. Contact us with the bike details to talk through the service.

Question 8

Do you sell bike accessories?

Accepted Answer

We carry cycling accessories such as lights, locks, racks, and bottle cages. Our team can help check which items fit your bike.

Question 9

Can I order a bike or parts online?

Accepted Answer

We can help you explore available bikes, components, and accessories through our online ordering options. Contact us if you need help choosing an item for your bike.

Question 10

Can I pay for a bike over time?

Accepted Answer

Paying over time may be possible through Affirm or Synchrony, subject to the lender's approval. Ask us which options are available for your purchase.

Common Questions

Common Questions

Let’s get your bike ready for the road.